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Dealing with Conflicts Successfully

This seminar supports participants in identifying and effectively dealing with conflicts in English. There is a strong focus on the participants’ individual attitudes to their conflicts, deepening their understanding of their own contribution. By analysing the intercultural environment and the people involved, participants will be sensitized to their options for addressing conflicts appropriately. A range of de-escalating communication tools will be trained in order to enable participants to successfully lead English conflict talks with colleagues, customers and members of staff, whether they are directly involved or as moderators.


  • Causes of conflicts
  • Sensitivity to conflict symptoms
  • Conflict phases, and your options
  • Understanding and expanding your attitude to conflicts
  • Helpful communication tools in conflicts
  • Effective analysis of conflict situations
  • Achieving lasting results from conflict talks
  • Moderating conflicts successfully
  • Working on concrete conflict cases

The following methods are used in this training: Theory input, individual and group exercises, participants’ case studies

Target audience:
Managers and members of staff who need support in dealing with conflicts in English


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Zeiten, Orte

Für dieses Angebot ist momentan eine Zeit bzw. Ort bekannt:

ZeitenDauerArtPreisOrt, BemerkungenAng.-Nr.
09.10.17 - 10.10.17
10:00 - 17:00 Uhr
2 Tage
(16 Std.)
Mo. und Di.
max. 8 Teiln.
1404 € Königstraße 30
22767 Hamburg-Altona-Altstadt
k. A.
Königstraße 30
22767 Hamburg-Altona-Altstadt
Tel: 040 / 790 26 00-60
Fax: 040 / 790 26 00-61
Kontakt: Julia Reppich

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Allgemeine Fragen zur Weiterbildung
W.H.S.B. Weiterbildung Hamburg Service und Beratung gemeinnützige GmbH
Steindamm 91
20099 Hamburg-St. Georg
Tel: 040 / 280 84 666
Fax: 040 / 28 08 46-99
Mo-Do: 10-18 Uhr, Fr: 9-17 Uhr